Wheelyfine is committed to provide seamless and hassle free shipping to the customers. We try our best to conduct all the necessary quality checks on the product, maintain high quality standards on packaging and cut down the delivery times through innovation in logistics.
While we try to deliver the promised product on time, we also make sure that the communication channels are always open and customer grievances are resolved at lightning fast speeds.
Being into e-commerce sphere, we fully understand the risks involved and the concerns of the customers who often face difficulty in tracking their order. We make sure that we help our customers breathe easy as soon as they place their order with us.
Our logistic partners are dependable and through constant review and a robust feedback mechanism, we try to improve the delivery process while following the highest standards of the industry.
Estimated delivery time:
Wheelyfine ships the products within 5-7 working days, however, sometimes depending upon the product type and its customization it might take some extra business days.
There are few important points that our customers must be aware of before placing any order with us, so that we can minimize errors and keep an open forum for process improvement as well.
- Shipping charges of the product depend on the types, size and weight of the product. To maintain transparency, shipping charges are displayed alongside the value of the product on the checkout page. For product falling under special discount or for certain minimum purchase value, shipping charges may be waived off.
- On the product page, customers can find the estimated delivery time. Actual delivery time depends on a variety of factors such as availability of the product, delivery location, logistic issues, current travel restrictions, etc. In case of undue delay, lack of tracking details or unnecessary inconvenience caused, the customer can contact the customer support for the resolution. The customers also have the choice to cancel the order before dispatching the product.
- Customers can place only a single order for one particular address/delivery location. For delivery to multiple locations, customers need to place orders separately for each location. A single order can have a single product or multiple products depending upon the requirements of the customers.
- All shipping charges displayed on our website depend upon several factors. While we try to keep the costs reasonable, the shipping costs for the same product from different sellers may vary depending upon the location of availability and location of delivery of the product, along with the type of product.
- We ensure full transparency with respect to shipping charges. For users placing orders from the Wheelyfine website, the delivery charges will be displayed at the checkout page mentioning the fare breakup and taxes.
- The company is not liable for any expense or extra costs incurred due to unforeseen circumstances that might delay the delivery, or in case of unavailability of the customer at the time of delivery.